Remember, there is a time and place for everything. If you need information or wish to ask questions concerning coaching decisions, arrange a meeting with the coach. Concerns or criticisms are welcome, but should be expressed away from training sessions and games. Every effort will be made to address problems or concerns of our members in a fair and consistent manner. In the event of a disagreement the following procedure should be followed when addressing concerns:

24 Hour Rule

Games are extremely emotional for players, parents and coaches. Parents and coaches should not discuss individual player problems concerning the team or their child for 24 hours following a game or training session. This allows all a cooling off time and opportunity to discuss the child without the emotion of the game or training session as well as avoid regrettable public confrontation.

Procedure

• Step 1 - Discussion with Team Coach
  • The member first discusses his/her issues or concerns with the coach.
• Step 2 - Discussion with respective Director of Coaching
  • If after discussing the issue with the coach the issue is not resolved, he/she can present the issue to the appropriate Director of Coaching.
• Step 3 - Discussion with Club Technical Director
  • If the member is not satisfied with this discussion, it can then be presented to the club Technical Director (Marco de Ruiter). This will be the final step to resolve the situation before the matter goes to the Executive Board.